Why is my I.D being rejected?

Modified on Tue, 3 Jun at 3:01 PM

Please note: For GiftRounds created before Fri 23rd May the last day for bank transfers is Mon 23rd June 2025. You can still spend your GiftRound on e-gift cards and gifts in the store after that. Read more.

Images are verified using our payment provider's automated software and therefore need to be:

  • clear
  • a photo and not a scan
  • without glare
  • showing 100% of the page or card, including the edge of the document
  • either a valid driving licence (front and reverse) or a passport

The image needs to be of similar quality to the image below:

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