At GiftRound, we do our best to make contributing as quick and straightforward as possible. However, in rare cases, work firewalls, internet security software, VPNs, or browser settings can prevent connections or block pop-ups to our payment partner and stop a contribution from going through.
We recommend trying one of the following:
-Use a different internet browser.
-Try a different device, such as a smartphone.
-Connect using a different internet connection, for example a home or mobile network instead of a work network.
-If you're using a VPN, please try switching it off and attempting the payment again.
-If you're using a corporate or work network, you could also contact your IT department and ask them to allow access to GiftRound.
We appreciate your patience and hope one of the suggestions above helps you complete your contribution successfully. Still stuck, contact us at support@GiftRound.co.uk we can answer your email right away! (Mon-Fri 9.00am-5.00pm)
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